Which service elements can be assigned to a service organization? Choose two.

A service organization in SAP is designed to manage various aspects of service delivery effectively. One critical element that can be assigned to a service organization is service technicians. Service technicians are the personnel responsible for executing service activities and interacting directly with customers. By assigning service technicians to a service organization, it ensures that there are designated staff members who are qualified and available to address service requests, manage installations, repairs, and provide necessary customer support.

Moreover, by assigning a specific group of technicians to a service organization, you can streamline operations, improve service efficiency, and enhance customer satisfaction, as the organization can ensure that appropriate resources are available to meet service commitments.

Although other elements such as service groups, service items, and service back offices play vital roles in service management, they typically fulfill different functions. For instance, service groups may categorize technicians or services but do not directly relate to the assignment of personnel. Service items refer to individual service offerings, and service back offices usually support the administrative functions related to service operations. Thus, while important, they do not align with the concept of being assigned directly within a service organization like service technicians do.