Which of the following are scope items in the Lead-to Cash - Service process?

The Lead-to-Cash - Service process encompasses a series of interconnected activities that transform leads into revenue, with a strong focus on service transactions. Among the options presented, service contract and invoice management is a core scope item. This aspect is essential because it involves creating and managing service contracts that define the terms of service provided to customers, as well as handling the invoicing process for those services rendered.

Effective service contract management ensures that both the business and the customer have a clear understanding of the services sold, including pricing, duration, and coverage details. Furthermore, invoice management is crucial in ensuring accurate billing processes, which facilitates timely payments and maintains cash flow.

Operational procurement, refurbishment, and recurring services, while relevant in other contexts, do not primarily focus on the actions specifically involved in transforming a lead into a cash transaction within the scope of service processes. Instead, they pertain to different aspects of business operations such as purchasing, product refurbishment, and ongoing service delivery rather than the direct transactional flow from lead to cash in a service setting.